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We’ve taken a security-first approach since 2011, and that starts with being clear about how we operate. This page brings together the terms, policies and standards behind our managed services from how we protect your data to the baseline your systems need to meet. Everything’s available to download as a PDF.

 

  • General Terms and Conditions — The standard terms under which we provide our managed services.
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  • Service Terms Directory — The standard terms under which we provide our managed services.
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  • Managed Service Schedule — Our response and resolution targets, and what you can expect from our support desk.
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  • Minimum Standards — The minimum technical and security standards your environment must meet for us to deliver and support your services. Reviewed at least twice a year.
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  • Approved Software — Supported Software
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testimonial 1

I have been working with Express IT for the past year and I am extremely impressed with their level of professionalism and expertise.

testimonial 1

I have been working with Express IT for the past year and I am extremely impressed with their level of professionalism and expertise.

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