Managed IT Support
Running a business is tough (trust us, we know). But bringing in the right people who can help is one piece of advice we stand by. With our Managed IT Support services, we’ll keep your entire IT operation running smoothly while you deal with everything else the world throws at you.Your Outsourced IT EXPerts
Finding fully-managed, seamlessly integrated, and consistently available IT support isn’t just a dream with Express – it’s our specialty. With us, you’re more than just a number; you’re a valued partner on a shared journey to success. For one clear monthly cost, our team transforms your IT problems into tailored solutions, uniquely crafted to elevate your business. Enjoy a hands-off approach to your IT maintenance, with our dedicated engineers always ready to guide you through any technical nuances. We customise our services to meet your unique needs, ensuring you receive the attention and innovation you deserve. We’re here to make IT easy, so you can focus on what you do best.
OUR SUPPORT SOLUTIONS
At Express, we believe in putting security first, understanding that a strong defence is paramount in today’s digitally connected world. That’s why all of our support packages come with our Next-Gen Security Suite by default. We’re committed to ensuring that no business is left vulnerable to the ever-evolving landscape of cyber threats. From essential remote support to complete 360 solutions, our packages are designed with your protection in mind, arming your business against insidious attacks on your operations.
The Essentials
Provides unlimited remote support and robust security measures like Managed Antivirus and Ransomware Protection, delivering peace of mind so you can focus on growing your business.What’s included;
- Next Gen Managed Antivirus
- Ransomware Protection
- Application Control
- Privileged Access Management
- Web Protection
- Remote Monitoring and Management
- Update Management
Extended Hours 8am to 6pm
Complete 360
Delivers a 360° IT solution, combining dedicated support with next gen security features like Endpoint and Ransomware Protection, it’s like having your own in-house IT team, without the extra overheads!
What’s included;
- Next Gen Endpoint Protection
- Ransomware Protection
- Application Control
- Privileged Access Management
- Web Protection
- Remote Monitoring and Management
- Update Management
Extended Hours 8am to 6pm
Complete 360 Plus
The Complete 360 Plus Package is our most comprehensive IT solution, offering everything from dedicated support and next-gen security to password management and staff training, seamlessly meeting all your needs to ensure you’re well-equipped in today’s digital landscape.
What’s included;
- Everything from Complete 360
- Dark Web Monitoring
- Microsoft 365 Backup
- Xero/Quickbooks Backup
- Cyber Essentials Basic
- On Call Service
- Password Management
- Staff Training Platform
- Cyber Awareness Training
- Signature Management
Extended Hours 8am to 6pm
THE ACADEMY
Combines top-tier IT security with a commitment to upskilling ex-military personnel and underprivileged individuals, empowering your business while making a positive social impact.
What’s included;
- Next Gen Endpoint Protection
- Ransomware Protection
- Application Control
- Privileged Access Management
- Web Protection
- Remote Monitoring and Management
- Update Management
MANAGED IT SUPPORT, HOW IT SHOULD BE
You could be a hugely successful CEO looking to transform your business, an IT Director that needs an extra pair of hands (or two), or you’re simply looking to switch suppliers. Whatever the situation or reason, our expertise in everything that’s IT delivers a complete package of support for one monthly cost.
- 24/7 Monitoring, Maintenance, and Remote Management With round-the-clock notifications and sophisticated managed IT systems, your dedicated point of contact is on hand to provide assistance, flag issues before they happen, proactively correct failures, and remotely identify and fix errors to keep your systems running smoothly.
- Fully Managed Antivirus With our next-gen endpoint protection suite, we’ll handle your updates, notifications, and potential infections so you can focus on your team, and your business, without IT disruptions or distractions.
- Update Management By remotely managing all your Windows updates, as well as third-party applications like Adobe, Zoom and Java, we provide complete convenience and robust protection, ensuring you are fully up to date.
- Ransomware Protection
Our Next-Gen Security Suite offers advanced protection against cyber threats, ensuring your valuable business data is safeguarded. - Asset & Password Management
We record everything for you, including asset tracking and password management. This service simplifies inventory management, offers secure handling of credentials, and provides accurate insights into your IT resources. - Backup and Disaster Recovery
We make sure that your business is ready for the unexpected with a robust backup and disaster recovery plan. From sudden software failures to ransomware attacks, our proactive approach ensures that you have the adequate plans and tools to get your business back to normal, providing peace of mind and minimising downtime.
- Check-Ins & Reporting
Quarterly reports and in-person meetings to evaluate performance keep your systems up-to-date and ahead of the IT curve. - Express IT Kit
Sometimes, unforeseen issues occur. Our Enterprise clients receive our First Aid Kit, with essentials to get you back to work ASAP. - Express Response
Ask any client about the speed with which we respond, and they’ll tell you we’re there whenever they need us, either remotely or onsite within minutes.
- On-Call Service & Staff Training
With Complete 360 Plus, you’ll benefit from on-call services and a staff training platform, ensuring a comprehensive IT solution. - Cyber Awareness Training
Education for your team on the latest threats and best practices in cybersecurity ensures everyone is on the same page, further enhancing your overall security posture. - Online Self-Service Portal
Our clients gain access to our online self-service portal, empowering you to easily manage your estate. From onboarding and offboarding users to ordering new equipment, our user-friendly interface puts you in control of your IT resources.
Here to Help
We’d love to speak to you about how we can help. Drop your details in below and we’ll be in touch.
Here to Help
We’d love to speak to you about how we can help. Drop your details in below and we’ll be in touch.